Support

Contact us

Email support@outrly.app. We typically respond within 2 business days.

Include your Outrly account email, device type (iPhone model), iOS version, and a short description of what you’re seeing. Screenshots help when something looks wrong on screen.

Common topics

Account & sign-in

If you can’t sign in, try resetting your password from the sign-in screen. Still stuck? Email us from the address on your Outrly account so we can help verify it’s you.

Location & nearby sightings

Outrly uses your location while the app is open to show nearby sightings and help you log observations. If Nearby looks empty or wrong, check that Location is set to While Using the App for Outrly in iOS Settings → Privacy & Security → Location Services.

Notifications & alerts

Rare-species and watch-list alerts only arrive if you’ve opted in inside Outrly and allowed notifications at the system level. Manage both in the app and in iOS Settings → Notifications → Outrly.

Photos & profile

Outrly only accesses photos you choose for sightings or your profile picture. If uploads fail, confirm Photos access for Outrly in iOS Settings, then try again on a stable connection.

Delete your account

You can delete your account from the Profile tab in the app (account menu or Account section). Details are on our account deletion page. If you can’t open the app, email support@outrly.app with the subject line “Account deletion request” from the email on your account.

Privacy & data requests

For privacy questions, data export requests, or rights requests under applicable privacy laws, email support@outrly.app. You can also read our full Privacy Policy.

Bug reports & feedback

Found a bug or have an idea? Write to support@outrly.app. Tell us what you expected, what happened, and how to reproduce it if you can.